Plaid Integration For Rocket Mortgage

OVERVIEW

We redesigned RMA’s asset page to account for the new Plaid integration for bank linking.  Along with designing the plaid integration from scratch , we rewrote content to provide better clarity on how to link accounts, add them manually, and edit/remove existing accounts or institutions. We also addressed four error messages our dev team identified. 

WHERE THIS CONTENT BE PUBLISHED

  • Product: RMA full flow > Assets page  

  • Audience: Partner clients who refinance a vacation home or investment property.

TEAM

Content Writer | Product Manager | UX Designer | Design Director | Product Owner | Software Engineer

IMPACT

Status: Handed over to tech team to build

MOBILE PROTOTYPE:

Mobile App Prototype: Integration with Plaid for Financial Information

Successful Interaction Scenario: The user utilizes Plaid within the Rocket Mortgage mobile application to securely link their financial information via their banking applications.

Use Cases:

  1. A user opts to link their bank information using Plaid and grants Rocket Mortgage access to their bank details. Upon successful addition of the account, a notification appears on the screen stating, "Your account has been added."

  2. A user chooses to manually input their bank account information into the Rocket Mortgage application.

Designed 3 Error States for Plaid Integration.

  1. Plaid feature is not available in the rocket mortgage application in the assets page.

  2. Plaid connection is down

  3. Edit Accounts not working

  4. Balance information is not available.

Plaid Connection Down

When plaid is integrated and account is displayed — balance not available.

Plaid Integration Not Available

Edit Accounts Not Working

REFLECTIONS & TAKEAWAYS

Our journey began with an existing Plaid integration page, crafted initially by a dedicated software engineer. The early prototype, admittedly raw and devoid of design finesse, fell short of industry benchmarks, revealing a brave yet unconventional approach to page design that defied established best practices.

To solve this problem, our design team was entrusted with the mission to reimagine and elevate this critical piece of plaid integration. Charged with the task, we embarked on a rapid, yet thorough, overhaul, ensuring every element met our high standards of design excellence.